Privacy Policy

1. Controller and contact

Controller: Prieno UG (haftungsbeschränkt) i.G.

Address: Address pending

Email: privacy@prieno.com

2. Scope

This policy applies to visitors of our marketing site and users of the Services. For processing on behalf of customers, see the DPA/AVV (available upon request).

3. Categories of personal data

• Contact data (name, email, company, phone)
• Account data (login credentials, role, preferences)
• Usage data (logs, device, browser, IP address)
• Customer content submitted to the Services

4. Purposes of processing

• Provide and operate the Services
• Account administration and customer support
• Billing and contract management
• Security, fraud prevention, and diagnostics
• Marketing communications (where permitted)

5. Legal bases (GDPR Art. 6)

• Performance of a contract or pre-contractual measures (Art. 6(1)(b))
• Compliance with legal obligations (Art. 6(1)(c))
• Legitimate interests (Art. 6(1)(f))
• Consent, where required (Art. 6(1)(a))

6. Recipients and subprocessors

We use trusted service providers to operate the Services. Subprocessors include Hetzner Online GmbH (hosting), Google Analytics (Google LLC), and additional providers to be determined.

A current list of subprocessors is available upon request.

7. International transfers

If data is transferred outside the EEA, we use appropriate safeguards such as SCCs and transfer impact assessments.

8. Retention

We retain personal data only as long as necessary for the purposes described above, unless longer retention is required by law.

9. Your rights

• Access, rectification, erasure, and restriction
• Data portability
• Objection to processing and withdrawal of consent
• Lodge a complaint with a supervisory authority

10. Cookies and analytics

We use essential cookies to operate the site. We use Google Analytics for website analytics, based on consent where required by law.

Details are available in our Cookie Notice at /cookies.

11. Security

We implement appropriate technical and organizational measures to protect personal data. Security inquiries can be sent to security@prieno.com.

12. Processing on behalf of customers

When we process Customer Data, we act as a processor. The customer is the controller and determines the purposes and means of processing.

13. Children's data

Our Services are intended for business users and are not directed to children.

14. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by email.

15. Contact and complaints

If you have questions, contact us at privacy@prieno.com. You may also lodge a complaint with your local data protection authority.