Last updated: January 30, 2026
These Terms of Service ("Terms") govern your access to and use of the Prieno platform and related services (the "Services"). If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that entity.
"Customer" means the entity that enters into these Terms. "User" means any individual authorized by Customer to use the Services. "Customer Data" means data submitted to the Services by or on behalf of Customer.
We provide a B2B SaaS platform for property management operations. The Services are described on our website and may evolve over time.
We may provide beta features that are identified as such and are offered on an as-is basis.
Customer is responsible for its Users and their compliance with these Terms. Users must keep credentials confidential and use the Services only for authorized business purposes.
Customer is responsible for the accuracy, quality, and legality of Customer Data, and for obtaining all required rights and consents to submit Customer Data to the Services.
Fees, billing frequency, and payment terms are set out in the applicable order form or subscription plan.
Late payments may incur interest at the statutory rate, and access may be suspended after reasonable notice.
You may not use the Services to violate law or infringe third-party rights. You may not attempt to gain unauthorized access, interfere with service integrity, or introduce malware.
We process Customer Data as a processor on behalf of Customer. A data processing agreement ("DPA"/"AVV") forms part of these Terms and is available upon request.
We will only process Customer Data in accordance with Customer's documented instructions and applicable data protection law.
We implement appropriate technical and organizational measures to protect Customer Data. Details are available upon request at security@prieno.com.
We retain all rights in the Services, including all software, designs, and documentation. Customer retains all rights in Customer Data.
Each party will protect the other party's confidential information and use it only to perform its obligations under these Terms.
The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms.
To the maximum extent permitted by law, our aggregate liability under these Terms is limited to the fees paid by Customer in the 12 months preceding the event giving rise to the claim.
We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data.
Customer will indemnify and hold us harmless from claims arising out of Customer Data or Customer's use of the Services in violation of these Terms or applicable law.
These Terms apply for the subscription term. Either party may terminate for material breach with reasonable notice and opportunity to cure.
Upon termination, we will make Customer Data available for export for a limited period and then delete it in accordance with our retention policy, unless legal obligations require longer storage.
We may update these Terms from time to time. Material changes will be communicated with reasonable advance notice.
These Terms are governed by the laws of Germany, excluding conflict-of-laws rules. Exclusive venue is Munich, Germany, unless mandatory law provides otherwise.
Prieno UG (haftungsbeschränkt) i.G.
Address pending
Commercial register: Registration pending at Amtsgericht München
VAT ID: Pending
Contact: legal@prieno.com